Shipping

At Gardenscape, we are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing an order on gardenscape.uk.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods, processing times may be slightly delayed.

Shipping Locations

We currently ship across the United Kingdom.

For deliveries outside the UK, please contact our support team before placing an order.

Delivery Time

Estimated delivery times:

• Standard UK Delivery: 3–7 business days
• Large or custom items: 5–14 business days

Delivery times are estimates only and may vary depending on:

• Courier delays
• Weather conditions
• Stock availability
• Remote delivery locations

Shipping Costs

Shipping costs are calculated at checkout based on:

• Product size and weight
• Delivery location
• Selected shipping method

Any applicable shipping fees will be displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email with tracking information where available.

If you do not receive tracking details, please contact us at:

Support@gardenscape.uk

Delayed or Lost Shipments

While we work with reliable shipping partners, delays may occasionally occur beyond our control.

If your order has not arrived within the estimated timeframe, please contact our support team and we will investigate the shipment status.

Damaged Deliveries

If your order arrives damaged:

• Please contact us within 48 hours of delivery
• Include clear photos of:

• • The product

  • The packaging

  • Any visible damage

We will review the issue and provide an appropriate solution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Refused or Undeliverable Orders

If an order is returned to us due to:

• Incorrect address
• Failed delivery attempts
• Refused delivery

Additional shipping charges may apply for reshipment.

Contact Information

Urban Shed
Email: Support@gardenscape.uk
Phone: +44 333 577 3233
Address: 1 Magna Rd, South Wigston, Leicester, Wigston LE18 4ZH, United Kingdom
Website: gardenscape.uk